Privacy Policy

1. Introduction

RAS AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rasai.ca or use our AI automation services, including AI receptionist, voice agents, chatbots, and workflow automation services.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and we also adhere to applicable privacy laws in jurisdictions where we operate, including the General Data Protection Regulation (GDPR) in the European Union and applicable state privacy laws in the United States.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Company information and job title
• Project requirements and business needs
• Communication preferences
• Payment and billing information

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our site
• Referring website information

2.3 Voice and Call Data

When you use our AI receptionist or voice agent services, we may collect and process:

• Voice recordings and transcripts of conversations
• Call metadata (duration, time, phone numbers)
• Customer information shared during calls
• Call logs and interaction history

Voice data is processed securely and in accordance with applicable telephony and privacy regulations. We implement appropriate security measures to protect voice recordings and transcripts.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and improve our AI automation services
• Respond to your inquiries and provide customer support
• Process transactions and manage your account
• Send you updates about our services and industry insights
• Analyze website usage to improve user experience
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist in our operations
• In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and request copies of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to processing of your personal data
• Request data portability
• Withdraw consent at any time

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws, including PIPEDA (Canada), GDPR (EU), and applicable US state privacy laws.

13. Compliance with Telephony and Voice Regulations

Our AI receptionist and voice agent services comply with applicable telephony and voice communication regulations in the jurisdictions where we operate:

• Canada: Compliance with CRTC regulations and PIPEDA requirements
• United States: Compliance with TCPA (Telephone Consumer Protection Act), FCC regulations, and applicable state laws
• European Union: Compliance with GDPR and applicable telecommunications directives

When using our voice services, you are responsible for ensuring compliance with local regulations in your jurisdiction, including obtaining necessary consents for automated calls where required. We provide tools and guidance to help you maintain compliance, but ultimate responsibility for regulatory compliance rests with the service user.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: